Return & Refund Policy

01 Overview

We want Members to receive products as described. Returns and refunds are handled under Korean e-commerce rules where applicable, and the conditions below.

02 Eligible Returns

Unless otherwise stated on the product page, you may request a return or exchange within a reasonable period after delivery for:

• Defective or damaged products
• Wrong item shipped
• Significant difference from the product description

Change-of-mind returns may be limited for certain categories (e.g., perishable goods, opened hygiene products, customized items, digital content) as permitted by law.

03 How to Request

Contact Customer Service at sypa2561@gmail.com with your order number, photos (if defective), and reason. Do not return items without confirmation when instructions require prior approval.

04 Condition of Goods

Returned items must be unused (unless defective), in original packaging where practicable, and include all accessories. Items showing unauthorized damage or missing parts may be refused.

05 Shipping Costs for Returns

• Company fault (defect, wrong item): return shipping typically borne by the Company
• Change of mind / Member preference: return shipping typically borne by the Member

06 Refund Timing

Approved refunds are processed after the returned goods are inspected. Timing depends on the original payment method and banking schedules.

07 Membership Fees

Membership / subscription fees are generally non-refundable except for duplicate billing, clear error, or where mandatory law requires a refund. See the Subscription & Billing Policy.

08 Order Cancellation Before Shipment

You may request cancellation before shipment. Once the order is packed or handed to a courier, cancellation may not be possible and return rules apply instead.